## Symptoms:
* Messages are stuck in the draft folder instead of pulling up for me to send.
* I receive a "switch to" or "server busy" message, like this:
* Nothing happens when I send mail from FormPro.
## Troubleshooting:
This issue is normally caused by utilizing a 32-bit default email client on windows. FormPro and FileMaker are both 64-bit applications. Older versions of Microsoft Outlook are likely running in legacy mode as 32-bit applications.
Follow this guide to find out if you are using 32-bit Microsoft Outlook: [Is Outlook 32-bit](https://howto.salesflare.com/en/articles/1013253-how-do-i-know-if-my-outlook-program-is-32-or-64-bit)
## Remedy:
Uninstalling Microsoft Outlook, then reinstalling the most current, 64-bit version of Microsoft Outlook before restarting FormPro will resolve this issue in most cases. If this does not resolve the issue in your case, please contact MainSpring for support.