---
title: "FAQ: I receive errors when sending emails from FormPro"
description: "FAQ: I receive errors when sending emails from FormPro"
---

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# FAQ: I receive errors when sending emails from FormPro

\## Symptoms:  
\* Messages are stuck in the draft folder instead of pulling up for me to send.  
\* I receive a "switch to" or "server busy" message, like this:  
![FPSupport1](https://answers.gomainspring.com/hs-fs/hubfs/FPSupport1.png?width=654&height=328&name=FPSupport1.png)  
\* Nothing happens when I send mail from FormPro.

\## Troubleshooting:  
This issue is normally caused by utilizing a 32-bit default email client on windows. FormPro and FileMaker are both 64-bit applications. Older versions of Microsoft Outlook are likely running in legacy mode as 32-bit applications.

Follow this guide to find out if you are using 32-bit Microsoft Outlook: \[Is Outlook 32-bit\](https://howto.salesflare.com/en/articles/1013253-how-do-i-know-if-my-outlook-program-is-32-or-64-bit)

\## Remedy:  
Uninstalling Microsoft Outlook, then reinstalling the most current, 64-bit version of Microsoft Outlook before restarting FormPro will resolve this issue in most cases. If this does not resolve the issue in your case, please contact MainSpring for support.

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