---
title: "FAQ: 360works Scribe Plugin will not activate"
description: "FAQ: 360works Scribe Plugin will not activate"
---

[Skip to content](https://answers.gomainspring.com/knowledge/faq-360works-scribe-plugin-will-not-activate#main-content)

English

Show submenu for translations

[Customer portal](https://answers.gomainspring.com/tickets-view?hsLang=en)

![image001-4.png\]](https://answers.gomainspring.com/hs-fs/hubfs/image001-4.png?height=40&name=image001-4.png)

- [Our work](https://www.gomainspring.com/our-work/)
  
  Show submenu for Our work

    - [Services](https://www.gomainspring.com/our-work/services/)
      
      Show submenu for Services

          - [IT strategy & support](https://www.gomainspring.com/service/it-strategy-support/)
          - [Government consulting](https://www.gomainspring.com/service/government-consulting/)
          - [FileMaker solutions](https://www.gomainspring.com/service/filemaker-solutions/)
          - [SharePoint solutions](https://www.gomainspring.com/service/sharepoint-solutions/)
    - [Partners & certifications](https://www.gomainspring.com/our-work/partners-certifications/)
    - [Awards](https://www.gomainspring.com/our-work/awards/)
- [Our clients](https://www.gomainspring.com/our-clients/)
  
  Show submenu for Our clients

    - [Client stories](https://www.gomainspring.com/our-clients/client-stories/)
    - [Testimonials](https://www.gomainspring.com/our-clients/testimonials/)
    - [Industries](https://www.gomainspring.com/our-clients/industries/)
      
      Show submenu for Industries

          - [Architecture & Engineering](https://www.gomainspring.com/industry/architecture-engineering/)
          - [Government](https://www.gomainspring.com/industry/government/)
          - [Nonprofit](https://www.gomainspring.com/industry/nonprofit/)
          - [Professional Services](https://www.gomainspring.com/industry/professional-services/)
- [Our team](https://www.gomainspring.com/our-team/)
  
  Show submenu for Our team

    - [Meet MainSpring](https://www.gomainspring.com/our-team/)
    - [Make it Count](https://www.gomainspring.com/our-team/make-it-count/)
    - [Careers](https://www.gomainspring.com/our-team/careers/)
- [Blog](https://www.gomainspring.com/blog/)
  
  Show submenu for Blog

    - [Business Strategy](https://www.gomainspring.com/category/business-strategy/)
    - [Innovative Ideas](https://www.gomainspring.com/category/innovative-ideas/)
    - [Simple Time Savers](https://www.gomainspring.com/category/simple-time-savers/)
    - [Make it Count](https://www.gomainspring.com/category/make-it-count/)
    - [News & Events](https://www.gomainspring.com/category/news-events/)
    - [FileMaker Community](https://www.gomainspring.com/category/filemaker-community/)

Open main navigation

Close main navigation

- [Our work](https://www.gomainspring.com/our-work/)
  
  Show submenu for Our work

    - [Services](https://www.gomainspring.com/our-work/services/)
      
      Show submenu for Services

          - [IT strategy & support](https://www.gomainspring.com/service/it-strategy-support/)
          - [Government consulting](https://www.gomainspring.com/service/government-consulting/)
          - [FileMaker solutions](https://www.gomainspring.com/service/filemaker-solutions/)
          - [SharePoint solutions](https://www.gomainspring.com/service/sharepoint-solutions/)
    - [Partners & certifications](https://www.gomainspring.com/our-work/partners-certifications/)
    - [Awards](https://www.gomainspring.com/our-work/awards/)
- [Our clients](https://www.gomainspring.com/our-clients/)
  
  Show submenu for Our clients

    - [Client stories](https://www.gomainspring.com/our-clients/client-stories/)
    - [Testimonials](https://www.gomainspring.com/our-clients/testimonials/)
    - [Industries](https://www.gomainspring.com/our-clients/industries/)
      
      Show submenu for Industries

          - [Architecture & Engineering](https://www.gomainspring.com/industry/architecture-engineering/)
          - [Government](https://www.gomainspring.com/industry/government/)
          - [Nonprofit](https://www.gomainspring.com/industry/nonprofit/)
          - [Professional Services](https://www.gomainspring.com/industry/professional-services/)
- [Our team](https://www.gomainspring.com/our-team/)
  
  Show submenu for Our team

    - [Meet MainSpring](https://www.gomainspring.com/our-team/)
    - [Make it Count](https://www.gomainspring.com/our-team/make-it-count/)
    - [Careers](https://www.gomainspring.com/our-team/careers/)
- [Blog](https://www.gomainspring.com/blog/)
  
  Show submenu for Blog

    - [Business Strategy](https://www.gomainspring.com/category/business-strategy/)
    - [Innovative Ideas](https://www.gomainspring.com/category/innovative-ideas/)
    - [Simple Time Savers](https://www.gomainspring.com/category/simple-time-savers/)
    - [Make it Count](https://www.gomainspring.com/category/make-it-count/)
    - [News & Events](https://www.gomainspring.com/category/news-events/)
    - [FileMaker Community](https://www.gomainspring.com/category/filemaker-community/)
- English
  
  Show submenu for translations
- [Customer portal](https://answers.gomainspring.com/tickets-view)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Answers Knowledge Base](https://answers.gomainspring.com/knowledge?hsLang=en)
2. [FormPro Knowledge Base](https://answers.gomainspring.com/knowledge/formpro-knowledge-base?hsLang=en)
3. [FormPro Support](https://answers.gomainspring.com/knowledge/formpro-knowledge-base?hsLang=en#formpro-support)

# FAQ: 360works Scribe Plugin will not activate

MainSpring resolved an issue with 360works where the scribe plugin was not activating. This was due to an antivirus software package that was installed and blocking all java applications from running.

\# SYMPTOMS:  
Error message similar to this image:  
![FP2](https://answers.gomainspring.com/hs-fs/hubfs/FP2.png?width=688&height=741&name=FP2.png)

\# RESOLUTION:  
Can be resolved by re-enabling java app settings in antivirus or whitelisting specific things to allow Java to function.

- [Hosting](https://answers.gomainspring.com/knowledge/hosting?hsLang=en#main-content)

    - [Setup](https://answers.gomainspring.com/knowledge/hosting?hsLang=en#setup)
    - [FormPro](https://answers.gomainspring.com/knowledge/hosting?hsLang=en#formpro)
- [FormPro Knowledge Base](https://answers.gomainspring.com/knowledge/formpro-knowledge-base?hsLang=en#main-content)

    - [FormPro Support](https://answers.gomainspring.com/knowledge/formpro-knowledge-base?hsLang=en#formpro-support)
    - [FormPro Roadmap](https://answers.gomainspring.com/knowledge/formpro-knowledge-base?hsLang=en#formpro-roadmap)

- [Our work](https://www.gomainspring.com/our-work/) 
    - [Services](https://www.gomainspring.com/our-work/services/) 
          - [IT strategy & support](https://www.gomainspring.com/service/it-strategy-support/)
          - [Government consulting](https://www.gomainspring.com/service/government-consulting/)
          - [FileMaker solutions](https://www.gomainspring.com/service/filemaker-solutions/)
          - [SharePoint solutions](https://www.gomainspring.com/service/sharepoint-solutions/)
    - [Partners & certifications](https://www.gomainspring.com/our-work/partners-certifications/)
    - [Awards](https://www.gomainspring.com/our-work/awards/)
- [Our clients](https://www.gomainspring.com/our-clients/) 
    - [Client stories](https://www.gomainspring.com/our-clients/client-stories/)
    - [Testimonials](https://www.gomainspring.com/our-clients/testimonials/)
    - [Industries](https://www.gomainspring.com/our-clients/industries/) 
          - [Architecture & Engineering](https://www.gomainspring.com/industry/architecture-engineering/)
          - [Government](https://www.gomainspring.com/industry/government/)
          - [Nonprofit](https://www.gomainspring.com/industry/nonprofit/)
          - [Professional Services](https://www.gomainspring.com/industry/professional-services/)
- [Our team](https://www.gomainspring.com/our-team/) 
    - [Meet MainSpring](https://www.gomainspring.com/our-team/)
    - [Make it Count](https://www.gomainspring.com/our-team/make-it-count/)
    - [Careers](https://www.gomainspring.com/our-team/careers/)
- [Blog](https://www.gomainspring.com/blog/) 
    - [Business Strategy](https://www.gomainspring.com/category/business-strategy/)
    - [Innovative Ideas](https://www.gomainspring.com/category/innovative-ideas/)
    - [Simple Time Savers](https://www.gomainspring.com/category/simple-time-savers/)
    - [Make it Count](https://www.gomainspring.com/category/make-it-count/)
    - [News & Events](https://www.gomainspring.com/category/news-events/)
    - [FileMaker Community](https://www.gomainspring.com/category/filemaker-community/)

[![MainSpring logo](https://answers.gomainspring.com/hs-fs/hubfs/mainspring-logo-cybersecurity-it-services-automation.png?width=538&height=175&name=mainspring-logo-cybersecurity-it-services-automation.png "MainSpring logo")](https://gomainspring.com/)

Copyright © 2026, MainSpring, Inc.